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Privacy Policy

Effective Date: 02 August 2023

  1. Introduction

Welcome to Vaai! This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application (the “App”) and related services. By accessing or using the App, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

We collect various types of information when you use the App, including:

  • Personal Information: Your name, contact details, profile picture, and other information you provide during registration.
  • Location Information: Your device’s location data when you use location-based features of the App.
  • Trip Information: Details of trips, routes, pick-up, and drop-off points for drivers and passengers.
  • Communications: Messages and interactions between users through the App.
  • Usage Data: Data on how you use the App, such as preferences, settings, and interactions.
  1. How We Use Your Information

We use your information to:

  • Facilitate Rides: Connect drivers and passengers, provide ride-sharing services, and manage bookings.
  • Improve Services: Analyze usage patterns to enhance our services and user experience.
  • Communication: Send notifications, updates, and relevant information about the App.
  • Customer Support: Assist with inquiries, provide technical support, and address user issues.
  • Marketing: Send promotional material related to Vaai, but only with your consent.
  1. Data Sharing

We may share your information with:

  • Other Users: Drivers and passengers may see each other’s profile information, contact details, and trip details.
  • Service Providers: Third-party services for payment processing, verification, analytics, and communication.
  • Legal Requirements (Legal Regulators/?): Comply with legal obligations, enforce our policies, and protect our rights. 
  1. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of data transmission over the internet or electronic storage is entirely secure.

  1. Your Choices

You can:

  • Control Information: Update your profile, location settings, and communication preferences.
  • Access and Delete Data: Request access to your personal information or ask for its deletion.
  • Opt-Out: Unsubscribe from marketing communications by following instructions in emails.
  1. Children’s Privacy

Vaai is not intended for children under 18 years old. We do not knowingly collect personal information from children.

  1. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on the App, and the date of the latest revision will be indicated.

  1. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at letsvaai@gmail.com.